Return Policy

Your satisfaction is our number one priority.

 

AEGTEK is dedicated to bringing you, our customer, the most smart, innovative, powerful electronic cigarette and accessories. Your AEGTEK electronic cigarette and AEGTEK accessories are covered by a full one year Satisfaction Warranty Policy. All AEGTEK Products purchased from AEGTEK may be returned within one year of purchase, as described below, to ensure that customer satisfaction is made on every purchase.
AEGTEK will accept returns within one year of the original purchase.
Please contact Customer Service by Phone (+86 755 2935 8080) or email us info@aegtekcigs.com obtain a Return Merchandise Authorization number (RMA) for you to use in the return process.
You will be asked the reason for your return and you will need to provide your original order number and payment information. Accordingly, please have this information readily available. AEGTEK will verify that your return is being made during the applicable one year return period. Once your order has been verified, you will receive an e-mail which will include your RMA number as well as instructions for the return. In no event will AEGTEK accept any shipment that is sent C.O.D.
Please note that AEGTEK cannot accept returned AEGTEK Products in packages without an RMA number. Your RMA number must be clearly marked on the outside of the package containing your returned AEGTEK Product.

RETURNING A AEGTEK PRODUCT WITHOUT AN RMA NUMBER WAIVES ALL OF AEGTEK’S RESPONSIBILITIES UNDER THE RETURN POLICY, EVEN IF PROOF OF DELIVERY IS AVAILABLE, DUE TO OUR INABILITY TO MATCH YOUR PURCHASE WITH THE RETURNED AEGTEK PRODUCT – SO, IF YOU SEND US A PACKAGE WITHOUT THE RMA NUMBER CLEARLY MARKED ON THE OUTSIDE OF THE PACKAGE, YOU UNDERSTAND AND ACKNOWLEDGE THAT YOU WILL LOSE BOTH THE AEGTEK PRODUCT(S) IN THE PACKAGE AS WELL AS ANY APPLICABLE REMEDY YOU WOULD HAVE RECEIVED UNDER THE RETURN POLICY.

You must use an insured carrier service with a tracking number. Please provide us with return information when available. As part of the requirements for this Return Policy, the returned AEGTEK Product must be received by us (at the address specified in the return instructions we provided you with your RMA number), in the original and resalable condition and in the original packaging. You must include a full description of why you are returning the AEGTEK Product